Privacy policy

1. Introduction
Welcome to SR Express Delivery. We value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our mobile application and services to order food and groceries.

2. Information We Collect
To provide a seamless delivery experience, we collect:

Personal Identifiers: Name, email address, phone number, and delivery address.

Location Data: Precise GPS location (with your permission) to track deliveries and show nearby stores.

Transaction Information: Order history, items purchased, and special delivery instructions.

Payment Data: We use third-party processors (e.g., Stripe, Razorpay). We do not store full credit card numbers on our servers.

Device Information: IP address, device type, and operating system for security and app optimization.

3. How We Use Your Information
We use your data to:

Process and fulfill your food and grocery orders.

Provide real-time tracking for you and our delivery partners.

Send order updates via SMS, Push Notifications, or Email.

Improve our app's performance and personalize your shopping experience.

Prevent fraud and ensure the security of our platform.

4. Data Sharing and Disclosure
We do not sell your data. We only share information with:

Merchants: Restaurants and grocery stores receive your name and order details.

Delivery Partners: Drivers receive your name, phone number, and address to complete the delivery.

Service Providers: Third-party analytics and payment gateways.

Legal Requirements: If required by law to protect our rights or comply with judicial proceedings.

5. Your Rights and Choices
Depending on your location, you have the following rights:

Access & Portability: Request a copy of the data we hold.

Correction: Update incorrect account information.

Deletion: Request that we delete your account and personal data.

Location Permissions: You can disable location tracking at any time via your device settings, though this may limit app functionality.

6. Data Security
We implement industry-standard security measures, including SSL encryption and Multi-Factor Authentication (MFA), to protect your data. However, no method of transmission over the internet is 100% secure.

7. Changes to This Policy
We may update this policy periodically. We will notify you of significant changes via the app or email.

8. Contact Us
If you have questions about this policy, contact us at:

Email: support@srexpressdelivery.com